Code: Complaint Closure Codes (DOB complaint status labels)
Description: (DOB complaint closure codes) are short labels the Department of Buildings uses to show how a complaint was finished in their system, such as closed as resolved, redundant, or referred to another agency.
Practical Meaning: These codes tell you what DOB decided to do with your complaint, for example, close it as fixed or send it to HPD, so you know where to follow up. If a code means “referred” or “redundant”, you may still need to push another agency or start a new complaint if the unsafe condition continues.
Where You May See It: You may see these codes on the complaint details page in BIS or DOB NOW, usually next to the final status when a complaint is closed or transferred.
Why It Matters: If you misunderstand a closure code, you might think a dangerous condition is fully resolved when enforcement just moved to another agency or stopped at DOB, which can delay needed repairs or enforcement. Knowing how these labels work helps you track the correct office, avoid missed deadlines, and document your efforts if you need more help later.