New York City Housing Authority (NYCHA)
The New York City Housing Authority (NYCHA) was created in 1934. It is the largest public housing authority in the United States. NYCHA provides public housing and manages Section 8 programs that help eligible households pay rent. Some NYCHA housing developments are part of PACT (Permanent Affordability Commitment Together). Under this program, private or nonprofit partners manage the buildings. NYCHA continues to own the properties and monitor how they are managed.
How NYCHA differs from other agencies
Important information
HPD* enforces housing maintenance rules in privately owned rental buildings. DOB* enforces building and construction rules. NYCHA has a different role: it provides public housing and rental assistance. NYCHA manages many of its buildings directly. At PACT developments, partner management companies handle daily operations and repairs.
Why NYCHA matters for tenants
Who you contact for repairs depends on who manages your building. If NYCHA manages your building, report repair problems through the MyNYCHA app or website. You can also call the NYCHA Customer Contact Center at 718-707-7771. You can report emergency maintenance problems 24 hours a day, seven days a week.
If your building is part of PACT, contact your property management company first to report repair problems. NYCHA still owns the property and monitors the program. The management company handles daily maintenance and repairs.
NYCHA also manages Section 8 rental assistance programs. This assistance helps eligible households pay rent. Receiving Section 8 assistance through NYCHA does not always mean that NYCHA owns or manages your building.
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Official NYCHA information and services
Good to know
This entry gives general information, not legal advice. Housing programs, building management, and contact information may change. Check with NYCHA or your property management company for current information. For legal advice about your rights or a housing problem, speak with a qualified lawyer.
Do you see an abbreviation, such as NYCHA or DOB, on this page or in an official letter from the city? If you do not know what it means, try the search tool on our NYC Violation Codes HUB page.
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